Ukraine's national railway operator, Ukrzaliznytsia, has experienced a significant cyberattack that has disrupted its online ticketing services. This attack has affected both mobile applications and the official website, forcing passengers to purchase tickets at physical booths.

The disruption has led to overcrowding and long wait times at ticket booths, as trains remain a crucial mode of transport within Ukraine and for international travel. The cyberattack has thus caused considerable inconvenience for travelers.

Immediate Impact and Response

The cyberattack began yesterday, prompting Ukrzaliznytsia to issue an official apology across various communication platforms. To manage the increased demand at ticket booths, the organization has deployed additional staff, yet long queues persist.

Military personnel have been given the option to buy tickets directly from train conductors to ensure their travel is not hindered. Civilians who purchased tickets online before the attack are advised to use the PDF copies sent to their emails or to arrive at the station early to resolve any issues.

Operational Continuity and Security Measures

Despite the online ticketing disruption, Ukrzaliznytsia has assured the public that train operations continue as scheduled. The organization highlighted its strengthened response protocols, developed from previous cyberattacks, to maintain operational stability.

Ukrzaliznytsia described the attack as "highly systematic and multi-layered" and is collaborating with the SBU Cyber Department and CERT-UA to address security vulnerabilities and restore affected systems. However, no specific recovery timeline has been provided.

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